• By booking a cab with Ghumaakar Cabs, the customer agrees to comply with all the terms mentioned herein.
• The use of our services is at the sole risk of the customer.

• The customer shall pay applicable taxi fare as per the agreed pricing or rate card.
• Additional charges may include:
  • Toll taxes
  • Parking charges
  • State taxes (if applicable)
  • Night charges (if applicable)
  • Waiting charges
• Extra charges may apply for remote or outstation locations.

The customer agrees not to engage in the following during the trip:

• Smoking or consuming alcohol/intoxicants inside the cab
• Littering or damaging the vehicle
• Misbehaving with the driver
• Asking the driver to violate traffic or government rules
• Overloading the vehicle beyond permitted passenger capacity

👉 The driver has the right to refuse or terminate the ride in such cases.

• All vehicles are commercially registered and insured.
• Drivers hold valid licenses and necessary permits.
• Ghumaakar Cabs ensures professional conduct but is not liable for individual driver behavior.

• Bookings must be made via official channels (call, website, WhatsApp, or app).
• Cancellation charges may apply if canceled within a specific time before pickup.
• No-show bookings may be charged as per minimum fare.

( A no-show happens when:

• • The customer books a cab
  • The driver reaches the pickup location
  • But the customer does not come / does not answer calls / cancels last minute)

• Ghumaakar Cabs does not guarantee uninterrupted, timely, or error-free service at all times.
• Delays may occur due to traffic, weather, or unforeseen circumstances.

• Ghumaakar Cabs shall not be liable for:
  • Any delays or failure to provide service
  • Missed flights, trains, or appointments
  • Loss, damage, or theft of personal belongings
• Customers are advised to take care of their own belongings at all times.

• We will make a best effort to locate lost items but do not guarantee recovery.
• Any complaints regarding lost items must be reported within 24 hours.

• Payments can be made via cash, UPI, bank transfer, or other approved methods.
• For corporate clients, payment terms will be as per the signed agreement.

• The customer agrees to indemnify and hold Ghumaakar Cabs harmless from any losses, damages, or legal claims arising due to misuse of services or violation of these terms.

• Ghumaakar Cabs may use customer contact details for booking and service-related communication.
• Location data may be used for ride tracking and service improvement.
• Customer information may be shared with authorities if required by law.

• Calls may be recorded for quality and training purposes.
• Vehicles may be GPS tracked for safety and operational efficiency.

• Ghumaakar Cabs reserves the right to refuse or cancel any booking without prior notice in case of misuse, non-compliance, or safety concerns.

• Ghumaakar Cabs reserves the right to modify these Terms & Conditions at any time.
• Updated terms will be effective immediately upon posting on the website.

Any disputes shall be subject to the jurisdiction of courts in West Bengal (Asansol/Kolkata).