• 1.1 Cancellation Process

  • Bookings can be cancelled via call, WhatsApp, or website/app.
  • Cancellation is valid only after confirmation from Ghumaakar Cabs.

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  1.2 Cancellation Charges

  • Free Cancellation: If driver/vehicle details are not assigned
  • After Driver Assignment:
    • Cancellation fee may apply
    • Advance amount may be fully or partially forfeited

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  1.3 No-Show & Unreachable Customer

  • If the customer:
    • Is not present at pickup
    • Is unreachable via phone
    • Provides incorrect pickup details

  👉 Booking will be treated as No-Show, and:

  • Minimum fare / full advance may be charged

• • Driver will wait 10–15 minutes (grace period)
  • Extended waiting:
    • May attract per-Hour waiting charges
    • Driver may cancel ride after reasonable waiting time

  👉 Charges may be applied based on vehicle type and waiting duration.

If:

• Driver cancels at last moment
• Vehicle is not provided
• Alternative cab is not arranged in reasonable time

👉 Customer will receive:

• Full refund OR future ride credit (voucher)

• In case of events beyond control such as:

  • Natural disasters (flood, earthquake, cyclone)
  • Strikes, lockdowns, riots
  • Road blockages or government restrictions

  👉 Ghumaakar Cabs may:

  • Provide credit voucher (no expiry) OR
  • Reschedule the trip

• 5.1 Eligible Refund Cases

  Refunds are applicable in:

  • Service not provided
  • Duplicate payment
  • Verified billing errors

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  5.2 Refund Timeline

  • UPI / Wallets: 1–3 working days
  • Bank / Cards: 3–7 working days

  ⚠️ Incorrect bank/payment details provided by customer may delay refunds, and Ghumaakar Cabs will not be responsible.

• Advance is:

  • Fully refundable (if eligible)
  • Non-refundable in case of:
    • Late cancellation
    • No-show
    • Policy violation

• No refund will be provided in:

  • No-show by customer
  • Incorrect booking details
  • Trip already started or completed
  • Delays due to traffic or external conditions
  • Payments made directly to driver (outside invoice)

• In case of breakdown:
  • We will try to arrange alternate vehicle
• If not resolved in reasonable time:
  • Full or partial refund / credit voucher may be issued

Changes in:

• • • Car type
    • Pickup/drop
    • Duration

👉 Must be informed in advance
👉 Fare may be revised accordingly

• Any misconduct (verbal, physical, or abusive behavior) towards driver:

  • May lead to ride cancellation without refund
  • Legal action may be taken if necessary

Ghumaakar Cabs is not responsible for:

• • • Any extra money or goods given directly to driver
    • Any loss arising from such transactions

Ghumaakar Cabs is not responsible for:

• • Loss/damage of personal belongings
  • Delays due to external factors
• However, we will assist on a best-effort basis

• All complaints must be reported within 24 hours of trip completion
• Requests after this period may not be considered

• Ghumaakar Cabs reserves the right to update this policy anytime
• Changes will be effective upon website publication
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